Are you a B2C business leader looking for ways to improve your CX metrics?
In 45 days or less, Touchpoints CX will find strategic customer communication opportunities and deliver a strategic communication plan to help you save money, improve customer engagement, retention, lower complaint/call volumes and raise NPS scores.
Touchpoints CX understands how CX impacts the bottom line.
1. Companies lose approximately $1.6 billion a year due to customer churn.
1. It costs 5X more to acquire new customers than it does to keep an existing one.
2. On average, a 5% increase in customer retention rates results in 25%-95% increase of profits.
3. 80% of future revenue comes from just 20% of existing customers.
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Forrester
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Harvard Business School Report
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Gartner