Touchpoints CX 

• Quickly finds strategic communication opportunities to:

  • Save money

  • Improve engagement & retention rates

  • Lower complaint and call volumes

 

• Helps realize opportunities and benefits by doing 3 things:

1. Reviewing top customer pain points and feedback​

2. Developing a strategic communication plan

3. Analyzing program performance and refining communications

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How we work

We engage with clients for 6 months, in 3 phases to understand customer feedback and goals, help execute the developed strategic communication plan and assist in performance analysis to celebrate wins and make refinements.