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I'm Rebecca Ryckman, CEO of Touchpoints CX and I love improving the customer experience. The way a customer interacts with and feels about your brand is important to the bottom line.


I've worked decades in marketing, customer communications and customer experience. It’s an adventure to understand customer feedback and experiences to ultimately find solutions that make improvements. 


Over the years I’ve helped organizations save $9M, generate $138M in revenue, lower call volume by 25%, increase customer engagement/retention and raise NPS scores. 

Let’s work together to improve your customer’s experience!

Let's connect!

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