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Are you a B2C business leader looking for ways to improve your CX metrics?

 

We help companies improve the customer experience through strategic communications.  We review customer feedback and deliver a strategic communication plan to help save money, improve engagement, retention, lower complaint/call volumes and raise NPS scores.

Touchpoints CX understands how CX impacts the bottom line.

1. Companies lose approximately $1.6 billion a year due to customer churn.

1. It costs 5X more to acquire new customers than it does to keep an existing one.

2. On average, a 5% increase in customer retention rates results in 25%-95% increase of profits.

3. 80% of future revenue comes from just 20% of existing customers.

  1. Forrester

  2. Harvard Business School Report

  3. Gartner

Let's connect!

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