Are you a B2C business leader looking for ways
to improve your customer's experience (CX)?
We help companies find opportunities to help improve the customer experience through strategic communications. We review your CX strategy, customer feedback and deliver a strategic communication plan to help save money, improve engagement, retention and lower complaint/call volumes.
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Touchpoints CX understands how CX impacts the bottom line.
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1. Companies lose approximately $1.6 billion a year due to customer churn.
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1. It costs 5X more to acquire new customers than it does to keep an existing one.
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2. On average, a 5% increase in customer retention rates results in 25%-95% increase of profits.
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3. 80% of future revenue comes from just 20% of existing customers.
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Forrester
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Harvard Business School Report
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Gartner